Return & Refund Policy

Please submit a Return Request under the Service menu to request a return or exchange.

A customer service representative will contact you with further instructions.

For standard returns, products must be shipped within 14 days of return authorization. Items must be securely packaged, preferably in their original packaging, to prevent damage during transit.

Once the returned product has been received and inspected, we will process the applicable refund or exchange.

Standard returns and exchanges are subject to a 14-day guarantee period, except where otherwise required by applicable law.

Europe — Returns & Refunds

Withdrawal Rights

Customers in the European Economic Area (EEA) and the United Kingdom generally have the right to withdraw from an eligible online purchase within 14 days of receiving their order, without giving a reason.

For customers in other European countries, returns are subject to our applicable return policy and any mandatory local consumer protection laws.

Return Procedure

Customers may submit a Return Request through our website or notify our customer service team of their decision to withdraw through a clear statement.

For statutory withdrawals, products must be sent back within 14 days after the withdrawal notice.

Product Condition

Customers may inspect products to determine their nature, characteristics, and functioning. Any reduction in value resulting from handling beyond what is necessary for this purpose may be deducted from the refund where permitted by law.

Refunds

Eligible refunds will be based on the amount actually paid, together with any additional amounts refundable under applicable law.

For statutory withdrawals, reimbursement will be made within 14 days of receiving the withdrawal notice. We may withhold reimbursement until the returned goods or proof of their return has been received, whichever occurs first.

Return Shipping

Customers are generally responsible for return shipping costs for change-of-mind returns, except where applicable law or our policies provide otherwise.

Restocking Fee

No restocking fee.

Statutory Consumer Rights

Nothing in this policy limits customers' mandatory legal rights concerning defective or non-conforming products.

For additional information, please refer to the Global-e Terms of Sale.